Shipping & Returns
Shipping Policy
Shipping of Orders:
Orders will be shipped twice weekly on Mondays and Thursdays via Canada Post. Additional days are available by special request.
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Delivery in Central Alberta:
Delivery to a designated location will be available during the following days and times:
Red Deer: 2:00pm - 5:00pm Mondays
Lacombe: Mondays & Thursdays.
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In-Store Pickup:
Available by appointment. Just call or email to arrange.
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Return & Exchange Policy
Strings and Accessories:
Items in original unopened packages can be returned for refund within 30 days of purchase. May be subject to restocking fee.
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Instruments and Bows:
In advance of purchases we work very closely with our customers to ensure a good fit. This process may involve multiple weeks of trials and results in very high levels of purchase satisfaction. Where appropriate, we will work with you to continue the trial process and locate a better fit between you and your new instrument. If we are unable to provide the instrument/bow you require, returns will be possible through a negotiated process.